E-Flux offers a charging solution with many benefits at low costs. Receive expert advice from an installer for a save installation. Choose a charging subscription that is suited to your particular requirements.
I want registration and insight
in my charging sessions
One mobility card
for every charging station
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Feel free to call us: +31 (0)20 763 06 20
Frequently Asked Questions
It is important that you block your mobility card as soon as possible. You do this by logging into your Mobility Portal. You have received the login details after you have registered yourself for the E-Flux mobility card. Log in at: https://my.e-flux.nl/sp/. Then click on ‘Account’, you will then enter your personal account. Click on ‘My charging cards’, here you can enter your mobility card as lost. Do you want to order a new charge card? Send an email to Support@e-flux.nl. We charge €5 incl. VAT for a new card.
The costs of a basic version charging station (3.7kW) without the option to connect to a back office will be around €500. A 1-phase charging station with one socket and a back office will costs between €800 – €1,000. A 3-phase charging station can deliver 11 kW (16A) or 22kW (32A), and will cost around €1,500. Costs for installation depend on the labor hours (Smart Charging, type of connection, cables). For the installation, a total amount ranging from € 300 to € 700 must be taken into account.
Electric driving has many advantages. Besides the fact that you are doing well for the environment and driving around in a modern, futuristic car, it gives you a number of benefits. The maintenance costs are lower because an electric car has fewer moving parts. The batteries are replaced in an average of 10 years. In addition, you can drive many more kilometers in total with an electric car. Fuel costs are also lower. Refueling with an electric car is about 40% cheaper.
Financial support for consumer
Do you drive a 100% electric car (FEV)? Then you don’t have to pay road tax, and this can save you up to €300 a year. This regulation of the Dutch law will remain in force until at least 2020. Owners of plug-in hybrids (PHEV) pay the standard tariff for road tax.
Financial support for lease car
Lease drivers benefit from a low addition. For fully electric cars the addition is 4% addition, for plug-in hybrid it is 22%.
Financial support for entrepreneurs
Entrepreneurs can make use of additional investment allowance schemes, MIA and VAMIL.
- MIA: the investment allowance for FEV is 36% and for PHEV (gasoline fueled) it is 27%. When you want to make use of the MIA, remember that the maximum sale price is €50.000 for a FEV and €35.000 for a PHEV.
- VAMIL: investment allowance for charging stations. You can deduct 75% of the total investment on the condition that the amount of the investment is higher than €2.500.
The range of an electric car is the distance you can travel before you have to recharge. This depends on the battery capacity of the car, and it varies from 100 – 500 km. When you buy an EV we advise you to consider what kind of range you need.
In the Netherlands we have over 33.000 charging stations at public locations. Furthermore, we have more than 500 fast charging stations, of which the majority is located near high ways. We have roaming agreements with several big operators. Check an overview of our roaming partners.
Because we are part of the E-Clearing network our mobility cards are also working abroad. Our network covers Benelux and Germany. In other countries it is also possible to use the E-Flux card, but the coverage is limited. Check where you can use the E-Flux card.
Most public charging stations have a kWh or time tariff. Sometimes also a start tariff is calculated. The Mobility Service Provider also calculate a small amount in addition to these costs. They do this because they make costs for interoperability contracts and payment traffic. Prices of public charging points are available in the E-Flux app. Check all the rates of the public charging stations.
With the mobility card of E-Flux you pay a monthly fee of €2,95 without paying additional costs per session. If you don’t charge regurarly In public, you can order a free mobility card. When you use our Orange Free! Card you pay a small amount of €0,15 start costs.
Your power connection (1-phase or 3-phase) is very important to decide which charging station can be installed. Charging stations are available in different ranges (3.7 – 22kW) and the charge power of your car determines which will fit best. An electrician or installer should give the advice which charging station will be best. Because our back office is independent, you are always free to advise different kinds of charging station to your customers.
Features of charging stations:
- Mounting: pedestal or wallbox
- Number of sockets (sometimes it is possible to put an extra schucko socket to charge e-scooters)
- Type of inlet (type 1 or type 2)
- Power (3.7kW, 7.4kW, 11kW, 22kW)
- OCPP connection for communication with back office
- Smart Charging functionality (mostly offered by the manufacturer of the charging station)
To register charging sessions it is important that the charge point is linked to a software system, this is called a backoffice. The data is sent to the platform via an internet connection (via SIM card or Ethernet cable). If your charging station does not have this, you can not receive any reimbursements on the charging sessions either. Then you would give away all the power for free.
E-Flux offers a backoffice that is offered independently. So different types of charging poles can be connected. As a charging station owner you can set charge rates for guests who come to load. You can also decide who can load for free. We provide monthly payments of the loading sessions to your account.
Within a Smart Charging Grid, the charging station will be managed through the platform so that it doesn’t exceed the maximum available power. Reason for this is to prevent high peak costs and grid failure. An additional Smart Meter system will measure the available power and will adjust the power delivered to car.
If you are charging in a Smart Grid, then you can use our Priority Charging functionality in the E-Flux app. Indicate in the app what your expected departure time is, which car you are driving and what the battery status is. Based on this data and the available power, your car will be fully loaded within the indicated time.
If you want to use our back office for your charging station you have to pay us a subscription fee. For home chargers we have Smart Home, including all functionalities like price setting, settlements with employer and smart charging. The subscription fee starts at €2 per socket a month. Want to know more? Contact us.
Have you lost your mobility card? Go to your personal E-Flux account and click on “Account”. Go to “My mobility cards” in the submenu on the right. Click on “Report as lost”. The card will be blocked immediately. We will send you a new card and we ask a one-time fee of €7,50.
With load balancing the available power is divided under the EV’s that are charging. Most Load Balancing systems detect how much power is required to charge the car and how much power there is left in the electricity network. Static load balancing means that every charging car gets the same amount of power delivered. In a Dynamic load balancing situation, the system checks how much power there is left. Other appliances like a heat pump, washing machine, fridge etc. use electricity and therefore limited the available power. An external energy manager measures how much power there is left, and this will be communicated to the E-Flux Management Platform through an API connection. Based on this information, the charging stations will be limited in their power. We call this a Smart Charging Grid. This is ideal for companies and apartment buildings.
AC stands for alternating current. In Europe we use AC for household appliances, and because we have access to a 3-phase electricity network we can use this to charge electric vehicles. On most locations we can use 32A (22kW) or 63A (43kW) power to charge. As long as both the charging stations and the car can handle this power, a battery of 20kW (average EV) can be charged for 80% within 25 minutes.
DC stands for Direct Current. A DC charger requires a transformer to transfer AC to DC current. This involves a lot of power (125A) and is therefore a high cost installation. Because the transformer in the car does not have to transfer the power, it is possible to charge a car faster than with AC current. There are over 600 fast chargers in the Netherlands.
CPO is short for Charge Point Operator, the organization that is responsible for the management of charging stations. This is different than the owner of a charging station, because the Operator runs the management platform that connect all the charging stations. Also support, payment traffic, invoicing and interoperability are proceedings of an Operator.
A Mobility Service Provider (MSP), provides mobility cards that can be used for charging electric vehicles. With an RFID chip the card makes connection with the charging station. E-Flux is both CPO and MSP.
E-Flux does not supply charging stations, but only the backoffice. Do you already have a home installer? Then we would like to talk with him to give you the best advice. It is important that the installation and technical advice is carried out by a recognized installer. First-line support can be picked up by E-Flux. We have a 24/7 helpdesk. But you can also choose to pick this up within your own support team. From the platform of E-Flux you can provide support at the touch of a button, such as ending a charging session if someone has lost their card, or disconnecting a charging cable.
With a backoffice you have the possibility to allow visitors to pay for their charging sessions. With E-Flux you can set your own charging rates. Because our platform works independently of the charging station, you are free to choose a brand and type of charging station. Providing support is also easy. This way you can disconnect a charging cable at the touch of a button when it is stuck.
OCPP is short for Open Charge Point Protocol. A communication protocol specialy designed for charging stations of electric vehicles. Implementing this protocol into charging stations makes it possible to register and handle payments of charging sessions. Charging Stations that can connect to the OCPP protocol are suitable for a connection with E-Flux.
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