We offer best-in-class support services for EV drivers and technicians, maximising operational uptime and delivering superb charging experience.
Support services
For EV-drivers
We offer a 24/7 self-service support feature for the most common charging issues, along with chat or telephone support for each charge point managed by E-Flux or Road Private Label.
For charge point operators
Our 24/7 support ensures drivers have a seamless experience, enabling you to maximise revenue at public charge points or to empower your employees in the office or home charge points. Our field service dashboard automatically alerts your installer to charge point problems, enabling a faster response.
For installers
Road offers our industry-leading field service dashboard along with technical support during business hours, saving you time and helping you proactively resolve technical issues.
Field service management
E-Flux by Road’s field service management tool allows you to efficiently manage charging stations from one dashboard:
Configuration wizard for easy setup
Proactive support through system alerts
Different charging station brands can be managed through one dashboard
Malfunctions are automatically displayed in an overview, and will be e-mailed to you. Set up dynamic load balancing, or edit the configuration
Analytics with insight into locations, types of charging stations, and number of error messages
Get help from EV experts
We guide you through the migration process from existing solutions and tackle any complex issues.
The best experience for your customers
Offer customers 24/7 driver support
Self-service support for drivers
Nobody plans for a stuck charging cable or a charging session that doesn’t end. With our new self-service support feature, EV drivers can resolve basic problems without the time or hassle of phone calls or live chats.
Drivers can scan the QR code on the sticker for easy-to-follow steps to get them charged and back on the road quickly. All with no extra work or cost for the charge point owner.
